Privacy Policy and Statement
VITAMAN HONG KONG (“VG”) recognizes the importance of your privacy. In order to ensure your personal data keeps its confidentiality on the Internet or other e-commerce platforms, VG provides this privacy statement (“this Privacy Statement”) explaining how personal data are collected and used on www.vitaman.com.hk (“this Website”).
Please read this Privacy Statement carefully. Your visit of this Website means that you have accepted this Privacy Statement. If you are unwilling to be bound by the following terms, please do not visit this Website. VG reserves the right to update and modify the contents of this Website at any time and has the right to unilaterally change this Privacy Statement without notification. You should regularly visit this Website to find out whether this Privacy Statement has been modified, as your continued use of this Website indicates your acceptance of any change to this Privacy Statement. However, if the modification is about how VG will collect and use your information (including your personal data) (“Data”), we will ask for your consent prior to any modified use. “You”, “your”, “users” and “members” refer to any person and/or entity that visit this Website for any reason.
1. Declaration of Data Collection and its purposes
When you visit this Website and/or register as a member of this Website, you may have to provide your Data to VG including but not limited to your name, contact details, email address and IP address, etc. You agree to provide such Data to VG voluntarily. You agree and understand that all of the Data you provided to VG will be collected and used as follows:
1.1 for identity verification and as records;
1.2 for displaying on the membership portal when you visit this Website, the Internet and other platforms in managing your membership details;
1.3 for analysis and for comparison with others’ Data in order to develop VG products or services and market promotion programs;
1.4 based on your contact details (e.g. postal address, e-mail address, mobile, etc) to provide information on various VG products and services of this Websites to you;
1.5 to store communication contact details;
1.6 to generate report on user traffic on this Website;
1.7 for processing your orders;
1.8 for collecting payment, processing of any payment instructions and direct debit fees;
1.9 for internal monitoring, including calculating any amount you should receive or owe, make payment to or request payment from you, and collecting any fees or enforcing guarantee granted to or granted by the users;
1.10 daily operation of your account; and
1.11 to implement your instruction, respond to your enquiries or those made in your name, and to provide efficient and responsive service.
If you do not wish to receive any information from VG on various products or services of this website, whether or not you have consented of VG providing you such information, you can contact VG ( cs@vitaman.com.hk) at any time to indicate that you no longer wish to receive these information.
2. Personal Data (Privacy) Ordinance
VG complies with Hong Kong laws including Personal Data (Privacy) Ordinance in its policy and the ways it collects, uses, stores, discloses, transfers, protects and accesses Data.
3. Retention, storage and disclosure of Data
You acknowledge, agree and authorize us to retain and store the Data you provided in one or more databases of VG, and to provide, disclose, access and transfer to such Data:
3.1 any employee or department of VG or its associated companies which deals with provision of membership services of this website;
3.2 any contractor or agent which provides administrative, telecommunication, computer, payment, insurance, professional or other services to VG and is engaged by VG for the above purposes on Data collection or relevant to the above purposes on Data collection;
3.3 anyone that VG has to make disclosure to in accordance with the requirements of applicable laws, administrative policies or regulations;
3.4 anyone who reasonably requires VG to make the same disclosure in order that VG can implement the purposes listed in this Privacy Statement.
You agree that VG can disclose your Data in the following reasonable and necessary circumstances:
3.5 in compliance of relevant laws;
3.6 to execute or implement any terms of TE user agreement;
3.7 to protect VG and its users’ rights, properties or interests; or
3.8 in compliance with this Privacy Statement.
VG specifically states herein that it has not and will not sell your Data. VG will also not provide, disclose, access, transfer your data to any people other than the above stated.
4. Data Security
According to the standard security system, including SET & SSL security system, TE will add the confidential keys during converting credit card information, or any other personal data that are requested by this website to protect your Data from unauthorized access, use or disclosure. Because of the nature of Internet, VG cannot guarantee the security on any Data transfer. However, VG will take all practical and feasible measures to ensure any Data collected by this Website will not be intercepted by any third party. You must be clear that VG advertisers or any website with links to this Website may collect your Data. You must read the relevant privacy statement carefully before you provide your Data to them. Your provision of your Data to any third party has nothing to do with VG and VG will not have any responsibility on such. If VG receives relevant Data from a third party, it will retain the information in the usual strict secured and confidential standards.
5. Data modification or contact VG
According to Personal Data (Privacy) Ordinance, you have the right to access your personal data held by VG and request modification to your personal data. If you need to access your personal data held by VG, please email to VG at cs@vitaman.com.hk.
6. Cookies
Like most of websites, VG use Cookies on this Website. Cookies is a small text file that is placed on your hard disk by a Web page server. Cookies is not designed to use for or intended to use for accessing any information (except for the information on the cookies) of the user’s computer. On the contrary, it is an identifier placed on your hard disk. Cookies contain information that can later be searched by the same Web page server to identify a particular computer and cater for the use of the user and allow monitor and management of such use according to the information stored by that server. Therefore, cookies only provide to the website the information on the user’s computer and the website can link up such information of the cookies with other information such as personal identifier information. The purpose for this Website to use cookies is to allow automation on signing in and registration of information so that you are linked to the information for online shopping when you make purchase (if any) on this Website, to adjust this Website to your preferences or to personalize promotion or marketing. In addition, use of cookies allows VG to track the use of this Website to determine what content is more useful or popular so that VG can effectively develop and improve this Website accordingly. Most browsers allow you to erase Cookies from your computer's hard drive, decline acceptance of Cookies, or receive a warning notification before Cookies are stored. You can choose to set your web browser to notify you before receiving Cookies, and you can choose to reject or accept Cookies. You can modify your web browser on the use of cookies so that it will send you warning or you can decline acceptance of cookies. Important notice: TE does not intend to use such Cookies technology improperly.
7. Use of Web Beacons
Web beacons are also called web crawler. It is an object that is embedded in a web page or email which allows checking by website owner or a third party on whether a user has viewed the page or email. It is usually invisible to the user as its size is generally very small (1x1 gif) and has the same colour as the web page, document or email. Web beacons are identified as HTML IMG on web pages. Users can click on the information option on the web page to find out whether Web beacons are used on the web page. VG may use Web beacons on this Website and may collect part of the personal data. By recording Cookies, users can be identified and compared with the collected information. VG will use these Data to provide you with better marketing methods or for other purpose use, e.g., activating the online shopping cart function, customizing webpage information and as research purpose use. We do not allow any third party to place Web beacons on our website or in advertisements, and do not share any personal Data collected with any other third party except those who represent TE and have signed the confidentiality agreement with us.
8. Links connected to third parties’ websites
Please note that VG provides links to third parties’ websites as a service to our users. However, VG is not responsible for the contents on such webpages or how Data is collected. This Privacy Statement of these websites may not be the same as VG. VG recommends you to read and understand their privacy measures before you submit any Data to them.
9. Users who are underage
This Website is intended for general audiences and does not plan or intend to collect Data from underage below 18. To respect the privacy of underage, underage below 18 should not provide any Data on this Website. VG asks that parents should monitor their children when they surf on the web.
10. Member registration
If you register as a member of this Website, after you have completed the membership registration form and pressed the button “submit”, it indicates that you have read and understood this Privacy Statement and agreed to how personal data are collected and used as provided in this Privacy Statement. VG will retain your Data once you finish the membership registration on this Website. Your Data will only be retained for no more than 1 year after the termination or expiration of your membership or termination of the membership plan and thereafter deleted accordingly. When you provide information to VG which can verify your identity, you may receive telephone calls, emails or direct promotional mail with information on various products or services on promotion from VG. If you do not wish to receive such information, please email to VG at cs@vitaman.com.hk.
Please read this Privacy Statement carefully. Your visit of this Website means that you have accepted this Privacy Statement. If you are unwilling to be bound by the following terms, please do not visit this Website. VG reserves the right to update and modify the contents of this Website at any time and has the right to unilaterally change this Privacy Statement without notification. You should regularly visit this Website to find out whether this Privacy Statement has been modified, as your continued use of this Website indicates your acceptance of any change to this Privacy Statement. However, if the modification is about how VG will collect and use your information (including your personal data) (“Data”), we will ask for your consent prior to any modified use. “You”, “your”, “users” and “members” refer to any person and/or entity that visit this Website for any reason.
1. Declaration of Data Collection and its purposes
When you visit this Website and/or register as a member of this Website, you may have to provide your Data to VG including but not limited to your name, contact details, email address and IP address, etc. You agree to provide such Data to VG voluntarily. You agree and understand that all of the Data you provided to VG will be collected and used as follows:
1.1 for identity verification and as records;
1.2 for displaying on the membership portal when you visit this Website, the Internet and other platforms in managing your membership details;
1.3 for analysis and for comparison with others’ Data in order to develop VG products or services and market promotion programs;
1.4 based on your contact details (e.g. postal address, e-mail address, mobile, etc) to provide information on various VG products and services of this Websites to you;
1.5 to store communication contact details;
1.6 to generate report on user traffic on this Website;
1.7 for processing your orders;
1.8 for collecting payment, processing of any payment instructions and direct debit fees;
1.9 for internal monitoring, including calculating any amount you should receive or owe, make payment to or request payment from you, and collecting any fees or enforcing guarantee granted to or granted by the users;
1.10 daily operation of your account; and
1.11 to implement your instruction, respond to your enquiries or those made in your name, and to provide efficient and responsive service.
If you do not wish to receive any information from VG on various products or services of this website, whether or not you have consented of VG providing you such information, you can contact VG ( cs@vitaman.com.hk) at any time to indicate that you no longer wish to receive these information.
2. Personal Data (Privacy) Ordinance
VG complies with Hong Kong laws including Personal Data (Privacy) Ordinance in its policy and the ways it collects, uses, stores, discloses, transfers, protects and accesses Data.
3. Retention, storage and disclosure of Data
You acknowledge, agree and authorize us to retain and store the Data you provided in one or more databases of VG, and to provide, disclose, access and transfer to such Data:
3.1 any employee or department of VG or its associated companies which deals with provision of membership services of this website;
3.2 any contractor or agent which provides administrative, telecommunication, computer, payment, insurance, professional or other services to VG and is engaged by VG for the above purposes on Data collection or relevant to the above purposes on Data collection;
3.3 anyone that VG has to make disclosure to in accordance with the requirements of applicable laws, administrative policies or regulations;
3.4 anyone who reasonably requires VG to make the same disclosure in order that VG can implement the purposes listed in this Privacy Statement.
You agree that VG can disclose your Data in the following reasonable and necessary circumstances:
3.5 in compliance of relevant laws;
3.6 to execute or implement any terms of TE user agreement;
3.7 to protect VG and its users’ rights, properties or interests; or
3.8 in compliance with this Privacy Statement.
VG specifically states herein that it has not and will not sell your Data. VG will also not provide, disclose, access, transfer your data to any people other than the above stated.
4. Data Security
According to the standard security system, including SET & SSL security system, TE will add the confidential keys during converting credit card information, or any other personal data that are requested by this website to protect your Data from unauthorized access, use or disclosure. Because of the nature of Internet, VG cannot guarantee the security on any Data transfer. However, VG will take all practical and feasible measures to ensure any Data collected by this Website will not be intercepted by any third party. You must be clear that VG advertisers or any website with links to this Website may collect your Data. You must read the relevant privacy statement carefully before you provide your Data to them. Your provision of your Data to any third party has nothing to do with VG and VG will not have any responsibility on such. If VG receives relevant Data from a third party, it will retain the information in the usual strict secured and confidential standards.
5. Data modification or contact VG
According to Personal Data (Privacy) Ordinance, you have the right to access your personal data held by VG and request modification to your personal data. If you need to access your personal data held by VG, please email to VG at cs@vitaman.com.hk.
6. Cookies
Like most of websites, VG use Cookies on this Website. Cookies is a small text file that is placed on your hard disk by a Web page server. Cookies is not designed to use for or intended to use for accessing any information (except for the information on the cookies) of the user’s computer. On the contrary, it is an identifier placed on your hard disk. Cookies contain information that can later be searched by the same Web page server to identify a particular computer and cater for the use of the user and allow monitor and management of such use according to the information stored by that server. Therefore, cookies only provide to the website the information on the user’s computer and the website can link up such information of the cookies with other information such as personal identifier information. The purpose for this Website to use cookies is to allow automation on signing in and registration of information so that you are linked to the information for online shopping when you make purchase (if any) on this Website, to adjust this Website to your preferences or to personalize promotion or marketing. In addition, use of cookies allows VG to track the use of this Website to determine what content is more useful or popular so that VG can effectively develop and improve this Website accordingly. Most browsers allow you to erase Cookies from your computer's hard drive, decline acceptance of Cookies, or receive a warning notification before Cookies are stored. You can choose to set your web browser to notify you before receiving Cookies, and you can choose to reject or accept Cookies. You can modify your web browser on the use of cookies so that it will send you warning or you can decline acceptance of cookies. Important notice: TE does not intend to use such Cookies technology improperly.
7. Use of Web Beacons
Web beacons are also called web crawler. It is an object that is embedded in a web page or email which allows checking by website owner or a third party on whether a user has viewed the page or email. It is usually invisible to the user as its size is generally very small (1x1 gif) and has the same colour as the web page, document or email. Web beacons are identified as HTML IMG on web pages. Users can click on the information option on the web page to find out whether Web beacons are used on the web page. VG may use Web beacons on this Website and may collect part of the personal data. By recording Cookies, users can be identified and compared with the collected information. VG will use these Data to provide you with better marketing methods or for other purpose use, e.g., activating the online shopping cart function, customizing webpage information and as research purpose use. We do not allow any third party to place Web beacons on our website or in advertisements, and do not share any personal Data collected with any other third party except those who represent TE and have signed the confidentiality agreement with us.
8. Links connected to third parties’ websites
Please note that VG provides links to third parties’ websites as a service to our users. However, VG is not responsible for the contents on such webpages or how Data is collected. This Privacy Statement of these websites may not be the same as VG. VG recommends you to read and understand their privacy measures before you submit any Data to them.
9. Users who are underage
This Website is intended for general audiences and does not plan or intend to collect Data from underage below 18. To respect the privacy of underage, underage below 18 should not provide any Data on this Website. VG asks that parents should monitor their children when they surf on the web.
10. Member registration
If you register as a member of this Website, after you have completed the membership registration form and pressed the button “submit”, it indicates that you have read and understood this Privacy Statement and agreed to how personal data are collected and used as provided in this Privacy Statement. VG will retain your Data once you finish the membership registration on this Website. Your Data will only be retained for no more than 1 year after the termination or expiration of your membership or termination of the membership plan and thereafter deleted accordingly. When you provide information to VG which can verify your identity, you may receive telephone calls, emails or direct promotional mail with information on various products or services on promotion from VG. If you do not wish to receive such information, please email to VG at cs@vitaman.com.hk.